CRISIS COMMUNICATION
Any organisation is at risk of facing a crisis that will damage its reputation. And yet, very few have a plan when incidents occur, and have to pay a hefty price.
From crisis planning and preparation, response and management, and post-crisis planning, I provide end-to-end support to mitigate the impact on your brand reputation.
GEAR UP
In the digital era, issues can spread like wildfire. You have to be equipped to fight them when they occur, or the reputational and financial damages could be heavy.
I help map out crisis scenarios that your organisations could face, and define protocols, roles and responsibilities, and messages to ensure you can react swiftly.
MITIGATE
Beyond the technical aspects, crisis management mostly requires analysis, emotional intelligence, and speed. But it is hard to remain coolheaded in the storm.
From analysing conversations and drafting statements, to stakeholder management and decision-making, I can help you stay the course, and weather the storm.
REBUILD
Crises create opportunities. Opportunities to learn, rethink, improve, transform, and sometimes for a fresh start if necessary.
I provide support in defining and executing recovery plans, with a long-term goal of improving, changing or rebuilding reputations.